Lumalli FAQs
Everything you need to know about Lumalli, ordering, worldwide delivery, and returns.
Product questions
Helpful details about the Lumalli full-page reading light.
What is Lumalli?
Lumalli is a thin, clear rechargeable reading light that rests directly over a book page and spreads soft, even illumination across the words in front of you.
How do I use Lumalli?
Charge Lumalli, place the clear panel over the page, then select your preferred light color and brightness. Move the panel along as you continue reading.
What light settings are available?
Lumalli provides three light-color modes, adjustable brightness, and a built-in timer so you can shape the light around your nighttime routine.
How do I clean and store it?
Wipe the panel gently with a soft, dry cloth and store it flat. Avoid bending, scratching, moisture, high heat, and abrasive cleaners.
Orders
Useful information about placing, changing, or managing a Lumalli order.
How do I know my order was successful?
After placing your order, you should receive a confirmation email with your order details. This means your order has been received successfully.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel your order. Once an order has been processed or shipped, changes may no longer be possible.
I entered the wrong shipping address. What should I do?
Contact us immediately with the correct shipping address. If your order has not yet been shipped, we will do our best to update it before dispatch.
What payment methods do you accept?
Available payment methods are shown at checkout. You can choose your preferred payment option before completing your purchase.
Shipping & Returns FAQs
Useful information about Lumalli shipping, tracking, returns, and damaged packages.
How long does shipping take?
Free worldwide shipping is estimated at 2 - 9 days. Tracking details are sent after your order ships.
Do you offer order tracking?
Yes. Once your order has been shipped, you will receive a tracking number by email. You can use this to check the latest delivery status.
Can I return my order?
Returns may be accepted according to our return policy. Lumalli should generally be unused, undamaged, and returned with its original packaging and accessories.
What should I do if my package arrives damaged?
Please contact our support team as soon as possible with your order number and clear photos of the damaged item and packaging. We will review the issue and help with the next steps.